ROMA refund and returns policy.
ROMA Devices products are built in small batches and inspected before shipment. Because of this, all sales are considered final once shipped, except where ROMA Devices confirms a defect, shipping error, or other issue covered by this policy.
Returns may be accepted within 30 days of purchase only if the item is unused, undamaged, complete, and returned in its original packaging. Return approval is required before anything is sent back. Customers are responsible for return shipping unless ROMA Devices confirms that the item is defective or incorrect.
Limited-edition, NOS, preorder, waitlist, custom, discounted, used, opened, modified, or final-sale items are not refundable unless required by law or approved by ROMA Devices in writing.
Defects or order issues must be reported within 7 days of delivery with the order number, photos, and a clear description of the issue. ROMA Devices may choose to repair, replace, refund, or issue store credit at its discretion.
All digital products, downloads, licenses, presets, files, and electronic materials are final once purchased, delivered, downloaded, or accessed.
Approved refunds are processed to the original payment method within 5 to 10 business days. Original shipping, return shipping, customs duties, taxes, payment processing fees, and other non-recoverable costs are non-refundable unless ROMA Devices decides otherwise.
Items returned without prior approval may be refused, returned to sender, or processed at ROMA Devices’ discretion.
Last updated: May 2, 2026
Questions about this policy? Contact us.