Shipping Policy
Effective Date: October 14, 2026
Processing and Fulfillment Time
If the item is in stock, ROMA Devices will generally ship the order within 5 to 7 business days after payment is confirmed. This timeframe allows us to complete final inspection, testing, packaging, and fulfillment before the item leaves our shop. Shipping times are estimates only and are not guaranteed. Weekends, holidays, carrier delays, weather events, high-volume sales periods, component shortages, or other circumstances outside ROMA Devices’ control may extend processing or transit times.
Out-of-Stock Items and Waitlist Status
If an item is not in stock at the time of purchase, reservation, or order confirmation, the customer will be placed on the applicable waitlist, preorder list, or production queue for that item. Being placed on a waitlist does not guarantee a specific ship date unless ROMA Devices provides that date in writing. Estimated production or shipping windows are provided for customer convenience only and may change due to parts availability, production scheduling, quality control, supplier delays, or other operational needs. ROMA Devices reserves the right to fulfill waitlisted orders in the order we determine appropriate, including by purchase date, payment confirmation date, product variant, batch availability, limited-edition allocation, or other reasonable fulfillment criteria.
Limited Runs, NOS Components, and Small-Batch Products
Certain ROMA Devices products may use limited, rare, vintage, NOS, or difficult-to-source components. These products may have longer production timelines and may not be immediately replaceable if components become unavailable. For limited-edition or NOS products, ROMA Devices may, in its discretion, offer a substitute component, updated variant, refund, store credit, or continued waitlist placement if the originally planned component becomes unavailable. ROMA Devices is not responsible for delays caused by supplier issues, discontinued parts, unavailable NOS stock, or production limitations inherent to small-batch manufacturing.
Domestic Shipping
Shipping to the United States costs $15 per order. In-stock pedals generally dispatch within 5–7 business days after payment is confirmed. Carrier transit time begins after dispatch and is separate from this preparation period. Preorder shipping windows are shown on the product page. Delivery dates are estimates. Contact ROMA if an order appears delayed or lost.
International Shipping
Shipping to supported destinations outside the United States costs $45 per order. Supported destinations are Canada, the United Kingdom, Australia, New Zealand, Germany, France, the Netherlands, Sweden, Norway, Denmark, Finland, Ireland, Italy, Spain, and Japan. Checkout restricts delivery to the selected region. Applicable taxes collected by Stripe appear at checkout. Customs duties, import charges, and carrier fees not collected at checkout may be payable on arrival. Customs processing can add transit time. Contact ROMA before ordering if your destination is not listed. Rights required by applicable law remain unaffected.
Address Accuracy
The customer is responsible for providing a complete and accurate shipping address at checkout. ROMA Devices is not responsible for delays, failed deliveries, returned packages, or lost shipments caused by incorrect, incomplete, or outdated address information. If a package is returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package, the customer may be responsible for additional shipping charges before the order is reshipped.
Tracking and Delivery
Tracking information will be provided when available. A package marked as delivered by the carrier will generally be considered delivered for purposes of ROMA Devices’ fulfillment obligations. ROMA Devices is not responsible for theft, loss, or damage after a package has been marked delivered by the carrier. Customers should use a secure delivery address and monitor tracking updates.
Lost or Damaged Shipments
If an order appears lost or arrives damaged, the customer must contact ROMA Devices promptly with the order number, tracking number, photos of the packaging, and photos of the damaged item if applicable. ROMA Devices may assist with a carrier claim where appropriate, but carrier claim outcomes are not guaranteed. Customers must retain all packaging materials until the claim is resolved.
Shipping Costs
The shipping charge and any applicable tax are disclosed in Stripe Checkout before payment. Refunds and adjustments are handled under the Refund Policy and applicable law. Contact ROMA regarding a failed, damaged, or incorrect delivery.
Digital Products
Digital products, downloads, licenses, presets, files, and other electronic products are delivered electronically after purchase confirmation. No physical shipping applies to digital products.
Changes to This Policy
ROMA Devices may update this Shipping Policy at any time. The version posted on our website at the time of purchase will generally apply to that order, unless a later update is required by law, carrier rules, platform requirements, or operational necessity.
Your statutory rights
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including any applicable cancellation, withdrawal, refund, warranty, or consumer-protection rights.
ROMA DEVICES
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